Refund policy
Return & Refund Policy
At Glowriwaaz, we are committed to providing high-quality skincare, beauty, and self-care products. Due to the hygienic and personal nature of cosmetic products, we follow a strict Return & Refund Policy to maintain product safety and quality standards.
Returns
Please note that skincare and cosmetic products cannot be returned once sold and delivered.
Due to hygiene and safety concerns:
• We do not accept returns after delivery
• Opened, used, or tampered products are non-returnable
• Products purchased during sale or promotional offers are non-returnable
Refunds
• Refunds are not applicable once the order is delivered
• Used or opened products are not eligible for refunds
• Orders once shipped and delivered are considered non-refundable
Refunds, if approved in exceptional cases, will be processed after inspection and verification.
Late or Missing Refunds
If a refund has been initiated in an approved case but has not been received yet:
• Recheck your bank account
• Contact your credit/debit card provider
• Contact your bank, as processing times may vary
If you still have not received the refund, please contact us:
📧 support.glowriwaaz@gmail.com
📞 +91 6357515757
Sale & Discounted Products
• Products purchased on sale, discount, clearance, or promotional offers are non-refundable and non-returnable.
Exchanges (Only for Damaged or Defective Products)
We only replace products if they are:
• Damaged during delivery
• Defective or incorrect items received
To request an exchange:
• Contact us within 48 hours of delivery
• Share clear product photos
• Provide a complete unboxing video
⚠ Important Notice:
An unboxing video is mandatory for all damage or missing product claims.
The video must be:
• Continuous
• Clear and unedited
• Recorded from opening the sealed package until the product is fully visible
Claims without proper unboxing proof may not be accepted.
Exchange Process
Once your request is verified and approved:
• We will arrange a replacement product
• Exchange delivery timelines may vary depending on your location and product availability
Glowriwaaz reserves the right to approve or reject exchange requests after verification.
Return Shipping
• Customers may need to bear return shipping charges where applicable
• Shipping charges are non-refundable
• Original shipping fees, if any, will not be refunded
Return Address
If a return is approved, products should be sent to:
Glowriwaaz
38, Zeon Charging Station Near,
Vinayaga by Poppys, Cont. 5,
Railway Feeder Rd,
Rameswaram, Tamil Nadu – 623526
Need Help?
For any questions or support regarding returns, refunds, or exchanges, feel free to contact us:
📧 Email: support.glowriwaaz@gmail.com
📞 Phone: +91 6357515757
🌐 Website: https://www.glowriwaaz.in/
✨ Glowriwaaz — Your Everyday Beauty & Self-Care Partner